Privacy Policy | VoyageMais

Contents

Who We Are
Information We Collect
How We Use Your Information
Third-Party Services and Data Processors
International Data Transfers
Your Privacy Rights
California Privacy Rights (CCPA/CPRA)
Your Privacy Choices
Data Retention
Security
Changes to This Policy
Contact Us

Section 01

Who We Are

VoyageMais, LLC ("VoyageMais," "we," "us," or "our") is a travel insights and consulting company headquartered in San Bruno, California, United States. We operate the website located at www.voyagemais.com (the "Site"), which provides market-specific travel insights, study abroad resources, expat information, a directory of travel, study abroad, relocation, and real estate professionals, partner programs, and consulting services.

This Privacy Policy applies to all visitors and users of the Site, regardless of where you are located. By using the Site, you acknowledge that you have read and understood this policy.

Section 02

Information We Collect

We collect information in the following ways:

Information You Provide Directly

Email inquiries. When you contact us at privacy@voyagemais.com, we receive your email address and the contents of your message.
Site guide. The guide on our Site answers common questions using pre-written responses. It runs entirely in your browser, and what you type into it is not sent to us or to any third party.
VM AI. When you use VM AI, our AI assistant, the text of your messages is sent through our servers to Anthropic, PBC, our third-party AI service provider, for processing. Please see Section 4 for more detail.

Information from Partners, Clients, and Business Contacts

Lead forms. When you respond to one of our ads through a lead form on Google or Meta, the platform passes us the information you submit, such as your name, email address, phone number, organization, location, and what you asked about.
Partner accounts and billing. When you sign up for a partner plan, we collect your name, business name, principal place of business, contact and billing details, and plan purchases. Payments are processed by Stripe; we do not receive or store full card or bank account numbers.
Listing content. We collect the information partners provide for their listings, such as names, photos, logos, business descriptions, languages, credentials, contact details, and property information. This information is published on the Site and may be translated into the languages the Site supports.
Calls and scheduling. When you schedule a call with us, we receive the details you provide, and we may keep notes of our conversation.
Client information. Business and institutional clients may share personal information with us under a signed agreement, only as needed for the services. Where we process that information on a client's behalf, a data processing addendum applies.
Directory inquiries. Visitors contact partners directly using the contact details in the partner's listing. VoyageMais does not receive those messages, and each partner handles them under its own privacy policy.

Partner plans are governed by our Partner Terms.

Information Collected Automatically

Language preference. We store your selected language under the key vmLang in your browser's localStorage and sessionStorage, and in a first-party cookie of the same name. The localStorage and sessionStorage values remain on your device. The cookie is sent to our servers with your requests so the Site can show you your selected language, and it is never shared with any third party.
Usage and analytics data. We use Google Analytics 4 and Microsoft Clarity to collect information about how visitors interact with our Site. This may include your IP address (anonymized), browser type, operating system, pages visited, time spent on pages, clicks, scroll depth, and general geographic location. Microsoft Clarity may also record session replays and generate heatmaps of user interactions.
Cookies and similar technologies. Google Analytics 4, Microsoft Clarity, and our advertising pixels set cookies in your browser once you consent, and we set an essential cookie, vmLang, to remember your language preference. For full details on cookies used, their purposes, and how to manage them, please see our Cookie Policy.

Information Collected by Third Parties

Google Fonts. Our Site loads fonts from Google's servers. When your browser makes this request, Google may collect your IP address and browser information. This is governed by Google's Privacy Policy.
Social media platforms. Our Site links to our social media profiles on Instagram, Facebook, TikTok, LinkedIn, and Threads. When you click these links, you leave our Site and are governed by the respective platform's privacy policy.
Advertising pixels. We use pixel tracking technologies from Meta (covering Facebook, Instagram, and Threads), TikTok, and LinkedIn to measure the performance of our advertising campaigns and track conversions. These technologies may collect information about your device, browser, and activity on our Site. See Section 4 for details and Section 7 for your opt-out rights.

Section 03

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services. Understanding how visitors use the Site helps us improve content, navigation, and the overall experience.
To respond to inquiries. When you contact us or submit a lead form, we use your information to respond, schedule calls, and send you information and offers about the VoyageMais services you asked about. You can opt out of further emails at any time.
To provide partner plans and client services. We use partner and client information to set up and manage accounts, process payments, publish and translate listings, verify eligibility for pricing such as LDC pricing, and report placement performance to partners as aggregate totals, never as information that identifies individual visitors.
To power VM AI. When you use VM AI, your messages are processed by Anthropic to generate responses. We do not use VM AI conversation content for any other purpose.
To remember your preferences. Your language selection is stored locally on your device so it persists between visits.
To analyze Site performance. Analytics data is used to understand traffic patterns, identify popular content, and make editorial and technical improvements.
To comply with legal obligations. We may process or retain data to the extent required by applicable law.

We do not sell your personal information. We use advertising pixel data solely for conversion tracking and ad performance measurement — not for building individual profiles or selling data to third parties. See Section 7 for your right to opt out of this data sharing.

Section 04

Third-Party Services and Data Processors

We work with the following third-party services that may process personal data on our behalf or independently:

Anthropic, PBC — VM AI

VM AI, our AI assistant, is powered by Claude, developed by Anthropic, PBC. When you use VM AI, your messages are sent through our servers to Anthropic's API for processing. Anthropic acts as a data processor with respect to VM AI inputs. The site guide described in Section 2 does not use Anthropic. Anthropic's use of data submitted via the API is governed by Anthropic's Privacy Policy and applicable data processing agreements. We encourage you to avoid entering sensitive personal information into VM AI.

Google — Analytics and Fonts

We use Google Analytics 4 to collect anonymized usage data about visitors to our Site. Google acts as a data processor for analytics purposes. We have configured GA4 in accordance with Google's recommended privacy settings, including IP anonymization. We also load typefaces from Google Fonts, which results in a browser request to Google's servers. Both services are governed by Google's Privacy Policy. We have executed a Data Processing Agreement with Google.

Microsoft — Clarity

We use Microsoft Clarity to analyze user behavior through session recordings and heatmaps. Clarity may capture mouse movements, clicks, and scrolling patterns. We have configured Clarity to mask sensitive input fields. This service is governed by Microsoft's Privacy Statement. We have executed a Data Processing Agreement with Microsoft.

Vercel — Hosting

Our Site is hosted on Vercel, Inc. Vercel may process server logs that include IP addresses and request metadata as part of standard hosting operations. This is governed by Vercel's Privacy Policy.

Meta Platforms — Advertising

We use Meta Pixel on our Site to measure the performance of advertising campaigns run on Facebook, Instagram, and Threads. When you visit our Site, Meta Pixel may collect your IP address, browser information, and information about pages you visit and actions you take. This data is shared with Meta Platforms, Inc. for conversion tracking and ad performance measurement. This service is governed by Meta's Privacy Policy. California residents may opt out of this data sharing — see Section 7.

TikTok — Advertising

We use TikTok Pixel on our Site to measure the performance of advertising campaigns run on TikTok. When you visit our Site, TikTok Pixel may collect your IP address, browser information, and information about pages you visit and actions you take. This data is shared with TikTok Inc. for conversion tracking and ad performance measurement. This service is governed by TikTok's Privacy Policy. California residents may opt out of this data sharing — see Section 7.

LinkedIn — Advertising

We use the LinkedIn Insight Tag on our Site to measure the performance of advertising campaigns run on LinkedIn. When you visit our Site and are logged into LinkedIn, the Insight Tag may collect your IP address, browser information, and LinkedIn profile data such as job title, industry, and seniority, in addition to information about pages you visit. This data is shared with LinkedIn Corporation for conversion tracking and ad performance measurement. This service is governed by LinkedIn's Privacy Policy. California residents may opt out of this data sharing — see Section 7.

Stripe — Payments

We use Stripe, Inc. to process partner payments and manage subscriptions. Stripe receives billing details such as your name, email address, billing address, and payment method. Stripe acts as our data processor and, for purposes such as fraud prevention and regulatory compliance, as an independent controller. This service is governed by Stripe's Privacy Policy.

Meta and Google — Lead Forms

When you submit a lead form on Facebook, Instagram, or Google, the form is hosted by that platform under its own privacy policy, and your responses are passed to us.

We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Advertising pixel data is shared with Meta, TikTok, and LinkedIn solely for conversion tracking and ad performance measurement related to our own campaigns. Partners receive only aggregate performance data.

Section 05

International Data Transfers

VoyageMais is based in the United States. If you access our Site from the European Union, European Economic Area, United Kingdom, Canada, Brazil, or any other region with data protection laws that differ from those of the United States, please be aware that your information may be transferred to and processed in the United States.

For users in the EU/EEA and UK, data transfers to our third-party processors (Google, Microsoft, Anthropic, Vercel, Stripe) are conducted pursuant to Standard Contractual Clauses (SCCs) or other approved transfer mechanisms under the GDPR and UK GDPR. We rely on the following legal bases for processing personal data of EU/EEA and UK residents:

Legitimate interests — for analytics data used to improve the Site and for following up with people who have asked about our services, where such interests are not overridden by your rights and interests.
Consent — for non-essential cookies and tracking technologies, which we obtain through our cookie consent mechanism prior to activating analytics tools.
Contractual necessity — for data processed in connection with partner plans, client agreements, consulting inquiries, and service delivery.
Consent — for marketing emails where the law of your country requires it.

For users in Quebec, Canada, data transfers outside of Quebec are conducted in accordance with the requirements of Quebec's Law 25 (Act respecting the protection of personal information in the private sector). We take appropriate contractual and technical measures to protect personal information transferred outside Quebec.

For users in Brazil, we process personal data in accordance with the Lei Geral de Proteção de Dados (LGPD), relying on the legal bases of legitimate interest and consent as applicable.

We do not currently offer localized data storage for users in the People's Republic of China. Users accessing this Site from mainland China should be aware that their data will be processed on servers located in the United States and governed by US law.

Section 06

Your Privacy Rights

Depending on where you are located, you may have the following rights with respect to your personal information:

EU/EEA and UK Residents (GDPR / UK GDPR)

Right of access — to obtain a copy of the personal data we hold about you.
Right to rectification — to correct inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data, subject to legal obligations.
Right to restriction — to request that we limit how we process your data in certain circumstances.
Right to data portability — to receive your data in a structured, machine-readable format.
Right to object — to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — where processing is based on consent, to withdraw it at any time without affecting prior processing.
Right to lodge a complaint — with your local supervisory authority. If you are in the EU, you may contact your national data protection authority. If you are in the UK, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

Canadian Residents (PIPEDA / Quebec Law 25)

Right to access personal information we hold about you.
Right to correct inaccurate information.
Right to withdraw consent, subject to legal or contractual restrictions.
Right to lodge a complaint with the Office of the Privacy Commissioner of Canada or, for Quebec residents, the Commission d'accès à l'information (CAI).

Brazilian Residents (LGPD)

Right to confirmation of the existence of processing and access to your data.
Right to correction, anonymization, blocking, or deletion of data.
Right to data portability and to information about third parties with whom data has been shared.
Right to withdraw consent at any time.
Right to lodge a complaint with the Autoridade Nacional de Proteção de Dados (ANPD).

To exercise any of these rights, please contact us using the information in Section 11. We will respond to all verifiable requests within the timeframes required by applicable law.

Section 07

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.

Categories of Personal Information We Collect

In the preceding twelve months, we have collected the following categories of personal information:

Identifiers — IP addresses (collected and anonymized by analytics tools); names, email addresses, and phone numbers (when you contact us directly, submit a lead form, or sign up for a partner plan).
Professional information — business name, job title, credentials, and principal place of business (partners and business contacts).
Commercial information (purchases) — partner plan purchases and billing history. Full payment card and bank account numbers are held by Stripe, not by us.
Internet or other electronic network activity information — browsing behavior, pages visited, click patterns, session recordings (via Microsoft Clarity), and analytics data (via Google Analytics 4).
Inferences — aggregate usage patterns drawn from analytics data to improve Site content and navigation.
Commercial information (advertising) — page view events, conversion events, and device identifiers collected by Meta Pixel, TikTok Pixel, and LinkedIn Insight Tag for ad performance measurement.

Advertising Partners and Data Sharing

We use pixel tracking technologies from the following advertising platforms to measure the performance of our campaigns and track conversions. When you visit our Site, these technologies may collect certain information about your device and browsing activity and share it with the respective platform.

Meta Pixel (Facebook, Instagram, Threads) — collects page view events, conversion events, and device identifiers. Data is shared with Meta Platforms, Inc. for conversion tracking and ad performance measurement.
TikTok Pixel — collects page view events and conversion events. Data is shared with TikTok Inc. for conversion tracking and ad performance measurement.
LinkedIn Insight Tag — collects page view events and, if you are logged into LinkedIn, job title, industry, and seniority data derived from your LinkedIn profile. Data is shared with LinkedIn Corporation for conversion tracking and ad performance measurement.

This data sharing does constitute "sharing" of personal information for cross-context behavioral advertising under the California Privacy Rights Act (CPRA). California residents have the right to opt out of this sharing as described below.

Your California Rights

Right to know — the categories and specific pieces of personal information we have collected about you, the sources, our business purposes, and the categories of third parties with whom we share it.
Right to delete — to request deletion of personal information we have collected, subject to certain exceptions.
Right to correct — to request correction of inaccurate personal information.
Right to opt out of sale or sharing — we share personal information with Meta, TikTok, and LinkedIn for advertising purposes as described above. You have the right to opt out of this sharing. To exercise this right, visit our Privacy Choices page.
Right to limit use of sensitive personal information — we do not collect sensitive personal information as defined by CPRA.
Right to non-discrimination — we will not discriminate against you for exercising your privacy rights.

To submit a California privacy request, please contact us at privacy@voyagemais.com. We will verify your identity before processing your request and respond within 45 days, with an extension of up to 45 additional days where reasonably necessary.

Section 07b

Your Privacy Choices

California residents have the right to opt out of the sharing of their personal information with third-party advertising platforms (Meta, TikTok, and LinkedIn) for cross-context behavioral advertising purposes under the CPRA.

To exercise this right, visit our Privacy Choices page, where you can opt out of advertising data sharing. Your choice will be stored on your device and honored immediately. This opt-out is separate from your cookie consent preferences and applies specifically to advertising pixel data sharing.

You may also exercise this right by contacting us directly at privacy@voyagemais.com.

Opting out of advertising data sharing does not affect your ability to use the Site or access any content. It only affects whether advertising pixels share data with Meta, TikTok, and LinkedIn.

Section 08

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law:

Analytics data — Google Analytics 4 retains event-level data for 2 months and user-level data for 14 months. Microsoft Clarity retains session recordings for 30 days, and heatmaps, click data, and labeled or favorited sessions for 9 months.
Email correspondence — retained for as long as reasonably necessary to respond to your inquiry and maintain records of communications, generally no longer than three years.
Site guide inputs — stay in your browser and are not retained by us.
VM AI inputs — retention by Anthropic is governed by Anthropic's data retention policies.
Leads — retained for 3 years after our last contact, unless you become a partner or client.
Partner and client records — retained for the duration of the relationship plus 7 years for billing and tax purposes.
Published listings — removed within 30 days after a partner plan ends.
Email opt-outs — kept on a suppression list so we do not email you again.
Browser-stored data — language preferences stored in localStorage and sessionStorage persist until cleared by you through your browser settings; the vmLang language-preference cookie persists for up to 1 year.

Section 09

Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our Site is served over HTTPS. We have executed Data Processing Agreements with our key third-party processors and select vendors with appropriate security commitments.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify relevant authorities and affected individuals as required by applicable law.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of the Site following the posting of changes constitutes your acceptance of those changes. If we make changes that materially affect your rights, we will take reasonable steps to notify you.

This policy will be updated in the future to address expanded AI chatbot features including retrieval-augmented generation (RAG) capabilities as those features are developed and deployed.

Section 11

Contact Us

For privacy inquiries, to exercise your rights, or to submit a complaint, please contact us:

VoyageMais, LLC

723 Camino Plaza, Suite 111

San Bruno, CA 94066

United States

Email: privacy@voyagemais.com

Website: www.voyagemais.com

We aim to respond to all privacy-related inquiries within 30 days. For requests from EU/EEA residents, we will respond within the timeframes required by the GDPR (generally within one month, with a possible extension of two additional months for complex requests).